Vue Cinemas – it really is 2015!

Vue Cinemas – it really is 2015!

Actually Vue –  it is nearly 2016. Auld Lang Syne will be ringing out in a matter of weeks and yet I am feeling so 2004. Why? It is very rare to get to the point of turning frustration into a blog post, but at 9:50pm on a Sunday – things finally snapped....
Aligning CX to Corporate Goals

Aligning CX to Corporate Goals

Marketforce asked me to think about how a company should align its customer experience to your corporate goals so suggested the following article: Aligning the customer experience to your corporate goals
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