Structuring a team to be customer-led

Structuring a team to be customer-led

There’s been a lot of talk about businesses becoming ‘customer centric’ lately. I’ve just returned to the UK after spending the last 6 years living and working in the US where this has been especially clear. America – the land of the free and fancy,...
Meet Up: Making the NHS customer focused & The Big Idea is dead

Meet Up: Making the NHS customer focused & The Big Idea is dead

Tuesday is my least favourite day of the week. It’s far from the memories of the weekend gone and detached from any notion of a weekend ahead. Tuesday evening, however, is another beast entirely. Our most recent Tuesday evening informs this article as we hosted our...
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