Meet Up: The Power of Stories and If the Customer Wins Nobody Loses

Meet Up: The Power of Stories and If the Customer Wins Nobody Loses

When Oedipus travelled to Thebes, the Sphinx posed the riddle to him: what walks on four legs in the morning, two in the afternoon and three in the evening? The answer was a human being: a baby crawls on all fours, adults walk upright on two legs, and the third leg is...
Finance and HR in an Agile age

Finance and HR in an Agile age

I have been involved in a number of Agile transformations across multiple large organisations.  In every case I’ve seen that when adopting Agile across an enterprise, it is vitally important to make sure that you get Corporate Services, particularly Finance and HR, on...
Top 5 Reasons Why Your Innovation Programme is Broken

Top 5 Reasons Why Your Innovation Programme is Broken

We all know the story: The board of directors has said, ” We must be more innovative!” And after a lengthy process and all due consideration the company has launched an industry leading “Innovation Programme” But after 6 months: The board is...
Meet Up: HSBC secondment & achieving success through CX

Meet Up: HSBC secondment & achieving success through CX

The snow and transport mayhem caused by the ‘Beast from the East’ came and went last week. While not exactly the winter storm common in parts of Siberia or (spoiler alert) coming up in the next season of Game of Thrones, the hostility of nature could not stop our...
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