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Home
Executive Search
TEAMS & TRANSFORMATION
TRAINING
TRAINING
CX Masterclass
Service Design Masterclass
Customer Journey Mapping
Persona Development
Employee Journey Mapping
INSIGHT
COMMUNITY
OUR EVENTS
ABOUT US
ASSOCIATE PORTAL
Contact
July 30, 2018
Graham Ruddick
The CCO Report 2018
The CCO Report 2018
July 24, 2017
Sofia Reimchen
HOW TO HIRE A CHIEF CUSTOMER OFFICER: PART 2 – ...

This is the second of two articles that discuss how to hire a Chief Customer Officer. The first article focused on understanding the needs of the company – i.e. where are your business today, where do you want to be tomorrow and how fast do you want to get there. This article focuses on the individual – i.e. what type of profile should your company be hiring based on the needs that you have defined...

HOW TO HIRE A CHIEF CUSTOMER OFFICER: PART 2 – WHO ARE THEY?
July 17, 2017
Sofia Reimchen
Answering the five biggest questions about ...

The CCO role has been prevalent in the USA for the last 20 years. The first officially titled chief customer officer was Jack Chambers, appointed 23 years ago in 1994 as CCO of Texas New Mexico Power...

Answering the five biggest questions about chief customer officers
June 7, 2017
Sofia Reimchen
The UK Chief Customer Officer Report 2017
October 14, 2016
Sofia Reimchen
The challenges of The Chief Customer Officer

So, now that you're a Chief Customer Officer, what's your remit?

Well, that depends on your organisation, although there are three scenarios that we are seeing more and more of...

The challenges of The Chief Customer Officer
Sofia Reimchen
May 4, 2017

Technology and customer relationships breakfast briefing: follow-up and audience reactions

Sofia Reimchen
May 4, 2017
Technology and customer relationships breakfast briefing: follow-up and audience reactions

At a recent Comotion breakfast briefing in the Shard, Carol Savage looked at various aspects of how technology was changing brand/customer interactions and was keen to create a discussion about three key questions:

  • How does technology change how customers behave?
  • How does technology change customer expectations?
  • How should companies react?

Sofia Reimchen
May 2, 2017

Coffee Break Webinar: What is a CCO?

Sofia Reimchen
May 2, 2017
Sofia Reimchen
April 25, 2017

Coffee Break Webinar: How to Hire the Right Chief Customer Officer for your Business

Sofia Reimchen
April 25, 2017
Sofia Reimchen
April 18, 2017

Technology and the customer relationship

Sofia Reimchen
April 18, 2017
Technology and the customer relationship

At a recent Comotion breakfast briefing in the Shard, Carol Savage looked at various aspects of how technology was changing brand/customer interactions. Carol has over two decades of experience as a Managing Director, CMO and latterly Chief Customer Officer, and was keen to create a discussion about three key questions...

Sofia Reimchen
April 7, 2017

A Model for Transforming to a Customer-Led Business

Sofia Reimchen
April 7, 2017
A Model for Transforming to a Customer-Led Business

Is there a recipe for transformation? Can a business genuinely transform itself to be customer-led? How do you get started? These were the questions addressed by Comotion associates at a recent breakfast discussion and whilst these questions are straightforward, some of the answers challenge accepted wisdom.

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  • The latest The Employee engagement Daily! https://t.co/8fTxbGcZjw Thanks to @danxnguyenESQ @ShaunSmit7 #employeeengagement #hr
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