INSIGHTS

Persona Development

Persona Development

With personas we can bring the customer to life and articulate their hopes, dreams, aspirations and behaviours to the...

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Employee Journey Mapping

Employee Journey Mapping

Anyone who can tell you that they can deliver a great customer experience without having a great employee experience...

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CX Masterclass

CX Masterclass

CX Masterclass  - Building a Customer-led business With Customer Experience being one of the few remaining sustainable...

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Customer Journey Mapping

Customer Journey Mapping

To truly understand a customer’s experience we need to see it through their eyes. Businesses have always been good at...

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CCO Report 2018

CCO Report 2018

The report has been compiled from a combination of research and interviews conducted by Talecco with thought...

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The CCO Report 2018

The CCO Report 2018

Download the CCO report 2018 The report has been compiled from a combination of research and interviews conducted by...

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Get the free 2018 CCO Report!

From interviews with UK customer aficionados to invaluable data and thought leadership, download our latest CCO Report to find out how your business can stay one step ahead of the customer curve.

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