Insights.
Service Design Masterclass
It’s All About The Customer There is a lot of talk amongst organisations about how much they value their customers and...
Persona Development
With personas we can bring the customer to life and articulate their hopes, dreams, aspirations and behaviours to the...
Employee Journey Mapping
Anyone who can tell you that they can deliver a great customer experience without having a great employee experience...
CX Masterclass
CX Masterclass - Building a Customer-led business With Customer Experience being one of the few remaining sustainable...
Customer Journey Mapping
To truly understand a customer’s experience we need to see it through their eyes. Businesses have always been good at...
How to hire a CCO – Part 2
This is the second of two articles that discuss how to hire a Chief Customer Officer. The first article focused on...
How to Hire a CCO – Part 1
‘Putting the customer at the heart of everything we do’ is not a new strategy. After all most businesses fully...
CCO Report 2018
The report has been compiled from a combination of research and interviews conducted by Talecco with thought...
Breakfast briefing: report
Introduction The Comotion Associate network met for their monthly associate breakfast in May. The focus of the meeting...
The CCO Report 2018
Download the CCO report 2018 The report has been compiled from a combination of research and interviews conducted by...
Meet Up: The Power of Stories and If the Customer Wins Nobody Loses
When Oedipus travelled to Thebes, the Sphinx posed the riddle to him: what walks on four legs in the morning, two in...
Finance and HR in an Agile age
I have been involved in a number of Agile transformations across multiple large organisations. In every case I’ve...
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