It’s All About The Customer There is a lot of talk amongst organisations about how much they value their customers and...

With personas we can bring the customer to life and articulate their hopes, dreams, aspirations and behaviours to the...

Anyone who can tell you that they can deliver a great customer experience without having a great employee experience...

CX Masterclass  - Building a Customer-led business With Customer Experience being one of the few remaining sustainable...

To truly understand a customer’s experience we need to see it through their eyes. Businesses have always been good at...

This is the second of two articles that discuss how to hire a Chief Customer Officer. The first article focused on...

‘Putting the customer at the heart of everything we do’ is not a new strategy.  After all most businesses fully...

The report has been compiled from a combination of research and interviews conducted by Talecco with thought...

Introduction The Comotion Associate network met for their monthly associate breakfast in May. The focus of the meeting...