Mar
1
12:15pm12:15pm

Webinar - How to hire the right CCO for your business

This webinar will cover keys areas for consideration when engaging in the search for a Chief Customer Officer. The role of the Chief Customer Officer (CCO) is relatively new position to the UK and European markets. Unlike most roles in an organisation, the background of Chief Customer Officer varies considerably, they can come from any one of the following areas, operational  (Contact centre lead to Operation Director), Marketing, Digital, IT, or Commercial Director.

The appointment really depends on a number of factors:

  1. Your organisational maturity in understanding your customers
  2. How the customer function underneath the Chief Customer Officer will be structured
  3. Where the Chief Customer Officer will sit in your organisational structure
  4. Business sector and market

Hosted by Nish Kotak. Nish is Managing Director of Talecco, Europe’s only dedicated Executive Search and talent business focussed on Chief Customer Officers and Customer Functions. www.talecco.com

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Jan
12
8:00am 8:00am

Chief Customer Officer Breakfast Winter Briefing

We will be kicking off 2017 with our Chief Customer Officers breakfast briefing. We hope you can join us.

To head up this breakfast, we are delighted to have Stephen Ingledew, who until recently was the Managing Director, Customers and Marketing at Standard Life, presenting ‘Five key steps in developing a customer driven business’ based on his nine years experience and lessons with the 190 year old financial services business. At Standard Life, Stephen led the transformation of the marketing and customer functions using the latest creative thinking and new technology capabilities in digital, data and disruptive innovation. A key focus for his change leadership was to use customer insights, analytics and digital channels to drive a significant improvement in customer experiences and outcomes as well as commercial results. 

This was successfully achieved by developing a collaborative, creative and agile culture which in turn, established the foundations for new innovative commercial initiatives.

We invite you to share, debate and discuss your own ideas and experiences of putting the customer at the heart of your business. 

Please note places are limited, so register as soon as possible if you wish to attend.

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Sep
14
8:00am 8:00am

Chief Customer Officer Breakfast Autumn Briefing

We will be gathering a number of Chief Customer Officers and Customer Directors to discuss, share thoughts and best practice. To head up this breakfast, we are delighted to have Kerry Prince, Senior Director at Reed Exhibitions presenting around 'How to double the size of your business by becoming a true customer led organisation'. 

Kerry was given the task of reinventing a traditional business that was growing at 2-3% per year, using a strategic approach based around customer needs. The result was a far more compelling business model which has led to a significant increase in growth that is on track to the business doubling in size over a 3-4 year period. Kerry will be sharing her story on how this was achieved and how the organisation changed culturally to drive that growth.

We also invite you to share, debate and discuss your own ideas and experiences of putting the customer at the heart of your business.

Please note places are limited, so register as soon as possible if you wish to attend.

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Jun
16
8:00am 8:00am

Inaugural Chief Customer Officer Breakfast

Guest Speaker: Sean Risebrow, Director of Customer Experience, Bupa

We are pleased to invite you to our business breakfast at 8am-10am on Thursday 16th June, at The Shard in London. 

We will be gathering a number of Chief Customer Officers and Customer Directors to discuss and share thoughts and best practice. To head up this breakfast, we are delighted to have Sean Risebrow, Director of Customer Experience at Bupa, presenting and sharing experiences of his last 3 roles at News UK, Fidelity and Virgin Media.

Sean is a recognised Customer Experience leader responsible for the transformation of Virgin Media’s customer experience from its launch in 2007 until its recent acquisition by Liberty Global. The turnaround in the quality of experience has been by quoted by analysts as a key element in increased share price as well as the complete transformation of the customers’ view of the business. He is also one of a few Senior Executives worldwide that has successfully led an organisation through the four recognised stages to Customer Experience Maturity – Fix, Deliver, Differentiate and Delight.

We invite you to share, debate and discuss your own ideas and experiences of putting the customer at the heart of your business.

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