Guest Speaker: Sean Risebrow, Director of Customer Experience, Bupa
We are pleased to invite you to our business breakfast at 8am-10am on Thursday 16th June, at The Shard in London.
We will be gathering a number of Chief Customer Officers and Customer Directors to discuss and share thoughts and best practice. To head up this breakfast, we are delighted to have Sean Risebrow, Director of Customer Experience at Bupa, presenting and sharing experiences of his last 3 roles at News UK, Fidelity and Virgin Media.
Sean is a recognised Customer Experience leader responsible for the transformation of Virgin Media’s customer experience from its launch in 2007 until its recent acquisition by Liberty Global. The turnaround in the quality of experience has been by quoted by analysts as a key element in increased share price as well as the complete transformation of the customers’ view of the business. He is also one of a few Senior Executives worldwide that has successfully led an organisation through the four recognised stages to Customer Experience Maturity – Fix, Deliver, Differentiate and Delight.
We invite you to share, debate and discuss your own ideas and experiences of putting the customer at the heart of your business.