We will be gathering a number of Chief Customer Officers and Customer Directors to discuss, share thoughts and best practice. To head up this breakfast, we are delighted to have Kerry Prince, Senior Director at Reed Exhibitions presenting around 'How to double the size of your business by becoming a true customer led organisation'.
Kerry was given the task of reinventing a traditional business that was growing at 2-3% per year, using a strategic approach based around customer needs. The result was a far more compelling business model which has led to a significant increase in growth that is on track to the business doubling in size over a 3-4 year period. Kerry will be sharing her story on how this was achieved and how the organisation changed culturally to drive that growth.
We also invite you to share, debate and discuss your own ideas and experiences of putting the customer at the heart of your business.
Please note places are limited, so register as soon as possible if you wish to attend.