This webinar will cover keys areas for consideration when engaging in the search for a Chief Customer Officer. The role of the Chief Customer Officer (CCO) is relatively new position to the UK and European markets. Unlike most roles in an organisation, the background of Chief Customer Officer varies considerably, they can come from any one of the following areas, operational (Contact centre lead to Operation Director), Marketing, Digital, IT, or Commercial Director.
The appointment really depends on a number of factors:
- Your organisational maturity in understanding your customers
- How the customer function underneath the Chief Customer Officer will be structured
- Where the Chief Customer Officer will sit in your organisational structure
- Business sector and market
Hosted by Nish Kotak. Nish is Managing Director of Talecco, Europe’s only dedicated Executive Search and talent business focussed on Chief Customer Officers and Customer Functions. www.talecco.com