We understand building the best teams requires bringing in the right skills and ensuring that the teams are kept current in terms of skills and thinking. At Talecco we have formulated a suite of training courses specifically designed to develop both an understanding of the modern customer-led organisation and train some of the core skills required for that organisation:
- What is a "customer-led" business and why is it so important?
- Ever wondered what Service Design is all about?
- How being customer-led changes the DNA of an organisation
- How to run a Voice of the Customer (VoC) Programme
- Journey Mapping (introductory and advanced)
- Creating Customer Personas
- Introduction to Human-centred Design
Our training is suited to executives and team members alike. Constant learning is essential to staff development and retention. We have devised the courses to complement the transition that your organisation has decided to make to becoming customer-led. These courses are constantly being enhanced by our practitioners. New courses being developed when we notice new industry trends and ways of working.
Talk to us to find out more about how we can help to develop the skills within your teams and organisation.